Due to our intimate size, cancellations or changes have the potential to negatively affect our small business as much as they do your much anticipated holiday time.
Regardless of reason, including but not limited to, weather, road conditions, ferry disruptions, bridge closures, acts of Mother Nature, medical reasons, death in the family or changes in the restrictions for COVID-19 (e.g. restrictions for travel, indoor gatherings/group sizes, change in amenities available, moving back a phase, etc.), if you are concerned about the possibility of having to cancel your reservation, we recommend checking with your credit card issuer for trip interruption or cancellation insurance or purchasing comprehensive 3rd party travel insurance to cover yourselves for all unforeseen circumstances.
In the event of a cancellation, fees will be equal to 6% of the total deposit plus any non refundable deposits paid to other service providers as well as an administration charge of $50. Our minimum cancellation fee is $75. A full refund, less the cancellation charges, will be returned with 14 days advance notice for the Pointhouse B&B or Aerie stays, 30 days for Annex, ISO and Pointhouse/Estate rentals. Thereafter, we reserve the right to fully charge for all nights for which we are unable to secure a replacement booking. This cancellation policy also applies to reservations booked with Gift Certificates. "No Shows" and unscheduled early departures are subject to full payment for all nights reserved. Special cancellation policies apply to weddings and elopements - reservation deposits are non refundable. Credits for future stays are unlikely for known risks.
In order to be fair to our practitioners all Spa treatments, booked either a la carte or in a package, must be cancelled with 48 hours notice or the minimum cancellation fee will apply.
Most rates are based on double occupancy and are subject to change until confirmed. There are additional charges for extra guests(including children) and pets where permitted. In the event of a pricing error via our booking engine, rates published on our website's accommodations page will prevail.
Our full vacation rental policy is detailed in our Guest Agreement.
Check-in: 4:00-7:00 pm. Other times by arrangement.
Check-out: 10:00 am for vacation rentals and 11:00 am for B&B stays
No smoking or any kind on the property.
Pets must be pre-approved prior to staying at the Aerie/Annex/Studio ISO.